top of page

Frequently Asked Questions

If you don't find the answers you need here, please contact Synchrony directly. 

 What are your fees and how long are sessions?

In-person (Burleigh Heads) & Virtual:

1 hour | $100


Mobile Counselling (e.g. your home/ school)

Price upon application 

How are counsellors different to psychologists?

Counsellors and psychologists are both trained in providing ‘talk therapy’. 

Psychologists have had specialist training in diagnosis and assessment and tend to support people with more severe mental health problems. 

Counsellors provide talk therapy and practical support to people seeking emotional, practical or psychological support. We are trained to provide impartial, evidence-based care to help clients improve their wellbeing and achieve their goals. 


People visit counsellors for various reasons. We all face challenges, and modern life can be tough! Biologically, our minds and bodies have not evolved to cope with the pace and stress of modern life. This has far-reaching effects for our wellbeing and connectedness. Not enough time, rest or social engagement can leave us feeling depleted, lonely, and low. The right counsellor can help you to start feeling better and living well again. 

Do you offer private health rebates, Medicare bulk billing, and/or NDIS?

Many private health funds offer rebates for counselling services. As a member of the Australian Counselling Association, Synchrony Counselling sessions are eligible for private health rebates. Please check your eligibility with your provider. 

Synchrony Counselling can also accept payment from Self-managed NDIS plans.

Counsellors do not bulk bill through Medicare. One benefit of this is that it is often much faster to get in to see a counsellor (compared to a psychologist). 

A 50 per cent deposit is required upon booking. Cancellations more than 24 hours before your booking will receive a full refund.

How long does counselling last?

Sometimes, one or two sessions will be enough for you to gain clarity and confidence. At other times, the therapeutic journey will take longer. Complex issues that have taken a long time to develop usually take longer to work through. 


The supportive, respectful relationship formed with your counsellor can grow to become one of the most trusting and secure connections in your life. Much can be gained from the synchrony of this unique bond. 

What ages do you work with?

Synchrony Counselling typically works one-on-one with individuals aged 10 years and older.


For younger children, I can provide parent counselling and support to support you to support your child. (More below.)

Why would I choose parent counselling if it's my child who has the diagnosis or needs the support?

There are many immediate and long-term benefits associated with parent counselling, rather than directly treating the child. First and foremost, developing a positive early bond between child and caregiver, known as the attachment relationship, profoundly and positively impacts the function and structure of the child’s brain. Providing emotional support to parents, and increasing their capacity to raise complex kids, helps caregivers to reduce stress and improve confidence, often leading to improvements in the parent-child relationship. Children then feel more connected and more capable, which in time results in improved child behaviour, cognitive ability, social functioning, and life skills. 

Secondly, Synchrony sees parents as experts in their child and thus supports caregivers to fine-tune a parenting approach that reflects their personal values and is sensitive to their child's temperament. 

Thirdly, providing talk-therapy directly to children often has limited effectiveness, when compared to adults and teens, who can benefit greatly. This is because children do not develop abstract reasoning skills until about 12 years of age, and therapy often involves these skills! (E.g. problem-solving, symbolism and identifying patterns.) Children learn and explore their world through play and in relationship with their primary caregivers. As such, Synchrony specialises in nurturing the parent-child relationship by teaching caregivers new skills, such as connection time, emotional coaching, positive discipline, natural consequences, and simple therapeutic play. 

bottom of page